Personal home base

Wylie Fisher

Operations, Programs, and People

Thoughtful systems, practical work, and a little room for weird ideas.

Resume

Operations-minded leadership with a builder’s eye for systems, clarity, and practical execution.

Experienced professional with a strong background in problem-solving, collaboration, and building effective systems. Known for clear communication, reliability, and a thoughtful approach to both technical and day-to-day work.

Skills

Leadership, Operations & Strategy

Operations Management, Team Leadership, Hiring & Onboarding, Staff Training & Mentorship, Scheduling & Payroll Oversight, Budgeting & Forecasting, Contribution Margin Analysis, Scenario Planning, Program Development, Vendor Management, Risk Management, Incident Response, Clear Communication, Change Management

Systems & Process

Operational Systems Design, Process Documentation, Cross-Department Coordination, Data-Informed Decision Making, Tool Evaluation & Implementation, Workflow Optimization, Google Sheets (advanced formulas), Reporting & Analysis

Technical Foundations

HTML, CSS, JavaScript, WordPress, Basic PHP & Python, Accessibility Awareness (WCAG), Documentation, Version Control (Git)

Work Experience

Fiddlehead Farm & Forest | Fletcher, NC

Fiddlehead Farm & Forest is a community-focused climbing gym, bike park, and fitness facility offering youth programs, events, and year-round recreation.

General Manager

03/2025 - 03/2026

  • Led day-to-day operations across all departments, ensuring safe, consistent, and high-quality experiences.
  • Built and refined systems for scheduling, payroll, budgeting, and documentation.
  • Managed financial planning, contribution analysis, and scenario modeling.
  • Oversaw hiring, onboarding, training, and performance management across multiple roles.
  • Partnered with program leads to design, launch, and iterate youth programs and camps.
  • Coordinated facility operations, risk management, and incident response.
  • Collaborated with ownership, vendors, and community partners on events and long-term planning.

EBSCO Information Services | Ipswich, MA

EBSCO Information Services is a leader in research databases and discovery services, supporting libraries, academic institutions, and healthcare providers.

Principal Software Engineer

10/2010 - 09/2024

  • Led the design and long-term maintenance of a reusable front-end component library.
  • Established documentation standards and authored comprehensive technical guides.
  • Partnered with designers, product managers, and backend teams to align solutions with user and business goals.
  • Mentored engineers in accessibility, responsive design, and maintainable front-end practices.

Senior / Web User Interface Engineer

  • Improved application performance and maintainability through frontend architecture work.
  • Conducted code reviews and collaborated closely with designers and engineers on accessible features.
  • Supported ongoing feature development while maintaining high quality and stability standards.

Wayfair | Boston, MA

Wayfair is a leading online retailer in home furnishings and decor, offering an extensive product selection across multiple brands globally.

Front End Engineer II

04/2016 - 10/2016

  • Delivered scalable, maintainable features for five e-commerce platforms using PHP, JavaScript, HTML, and CSS.
  • Enhanced site performance and reliability by implementing front-end best practices.

Freelance | Hendersonville, NC

Provided freelance web development services for a wide range of clients, building custom websites and tailored digital solutions to meet specific needs.

Freelance Web Developer

12/2009 - 12/2025

  • Built and maintained custom websites with a focus on scalable, responsive designs.
  • Delivered tailored WordPress themes and hand-coded websites integrating CMS and database management.

The Biltmore Company | Asheville, NC

Supported website updates and content publishing within the marketing department, collaborating with internal teams to ensure accurate and timely delivery of web content.

Web Developer

11/2005 - 12/2009

Arnold Worldwide | Boston, MA

Worked within a fast-paced marketing agency environment, contributing to updates and maintenance for major brand websites while collaborating closely with designers.

Web Developer

3/2001 - 6/2002

Mirror Image | Cambridge, MA

Produced high-quality screen-printed apparel for well-known brands and organizations, contributing to award-winning designs through attention to detail and craftsmanship.

Screenprinter

10/1994 - 2/2001