Fiddlehead Farm & Forest | Fletcher, NC
Fiddlehead Farm & Forest is a community-focused climbing gym, bike park, and fitness facility offering youth programs, events, and year-round recreation.
General Manager
03/2025 - 03/2026
- Led day-to-day operations across all departments, including climbing, bike park, cafe, fitness, retail, and youth programming, ensuring safe, consistent, and high-quality experiences for members and guests.
- Built and refined operational systems for scheduling, payroll, budgeting, and documentation, improving clarity, accountability, and cross-department coordination.
- Managed financial planning and forecasting, including departmental budgets, contribution analysis, and scenario modeling to support sustainable growth and cost control.
- Oversaw hiring, onboarding, training, and performance management for staff across multiple roles, fostering a collaborative, supportive, and safety-focused team culture.
- Partnered with program leads and coaches to design, launch, and iterate youth programs, camps, clubs, and teams, balancing community impact with operational sustainability.
- Coordinated facility operations, risk management, and compliance, maintaining safety standards and responding effectively to weather events, incidents, and operational disruptions.
- Collaborated with ownership, vendors, and community partners to support events, partnerships, and long-term strategic planning.